Returns & Exchanges
Returns & Exchanges
We want you to be satisfied with your purchase from stillTree.
Cancellation & Returns
You can cancel your order within 14 days of receiving the goods in accordance with statutory provisions.
Return Shipping Costs
In the event of cancellation, the buyer bears the direct costs of return shipping.
Damaged or Incorrectly Delivered Goods
If your order arrives damaged or if you have received an incorrect item or size, please contact us immediately.
In these cases, we will, of course, cover the return shipping costs and arrange a replacement or refund promptly.
Condition of the Return
Please return the goods unused, clean, and in their original packaging, if possible. This does not affect your statutory rights.
